Job details
BenefitsPulled from the full job description
Full Job Description
Vichara is a Financial Services focused products and services
firm headquartered in NY and building systems for some of the largest
i-banks and hedge funds in the world.
Responsibilities:
- Manage global mobile carriers, voice, data, and travel plans
- Manage global mobile inventory:
o Upgrade eligibility
o Model pricing
o Collect old devices and refurbish them
o Maintain loaner pool
o Fix broken devices
- Manage device data in our MDM system:
o Maintain personal vs corporate devices
o Enroll new devices
o Wipe for lost devices or exiting users
- Test new released iOS and communicate firmwide updates
- Collaborate managed apps with other IT teams
- Maintain mobile information on our intranet sites
- Manage and publish personal and corporate device policies
- Image, Configure and install new or replacement Laptops, Docking Stations, Apple iPhones, network printers, and other peripherals
- Provide technical assistance and support for all level 2 helpdesk requests related to computer systems, software, and hardware
- Troubleshooting, and resolving IT related problems including desktops, laptops, operating systems, applications, iOS devices, phone system and other peripherals.
- Assist in maintaining IT supplies inventory in US offices
- Support the Shoretel/Mitel VOIP phone system
- Support end user moves and relocations
Minimum 3 year experience dealing with mobile carriers, carriers’ plans and contracts (Global carriers is a plus)
- Minimum 3 year experience of iPhone mobile devices and Intune MDM
- Excellent communication, organizational and collaborative problem-solving skills
- Strong understanding of help desk or technical support experience
- Strong knowledge of desktop/laptop hardware and BIOS upgrades
- Strong knowledge of Windows 10, iPhones, iOS and general applications
- Networking knowledge (TCP/IP, DHCP, DNS, Wireless)
- Must be able to lift desktops, laptops, monitors, printers, and other IT related equipment
- Knowledge and understanding of Microsoft Active Directory
Job Types: Full-time, Temporary
Additional Information
Compensation - 100K
Benefits:
- Extended health care
- Dental care
- Life insurance
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