Social Media Support Specialist – Work at Home


$20-30 per hour
Type of employment
Full time
Taken from full job description
Dental insurance
Employee discount
Health insurance
vision insurance

Full job description

Job title:

Social Media Support Specialist - Work From Home Texas

job description

In this role, you will provide high quality product support to users using social media platforms. Our social media support consultants assist clients with navigation, best use cases, troubleshooting and provide continuous improvement to our client.

What's in it for you! Benefits and Compensation:

    $20 hourly wage with night shift premium and bonus opportunities
    Equipment provided
    Full benefits including medical, dental, vision and 401k savings plan
    Endless career growth opportunities
    Employee rewards and recognition programs
    An exciting corporate atmosphere with a welcoming culture focused on diversity, inclusivity and teamwork
    Wellness programs to help you maintain a better quality of life
    Employee discount programs

a day in the life

    Ensure that all services provided meet contractual Key Performance Indicators ("KPIs")
    Clarify customer/user requirements; probe to understand, use decision support tools and resources to resolve customer issues that are non-standard/unstructured and require clarification or conceptual thinking
    Maintain in-depth knowledge of customer products and/or services
    Troubleshooting urgent issues which may include campaigns, advertising and marketing
    Find and fix issues with payments and payment sources
    Ensure advertising campaigns meet all legal requirements which may include advertiser and organization expenses
    Ensure proactive and ongoing communication with users as the issue evolves throughout its lifetime
    Navigate internal stakeholder needs for both standard helpdesk and escalation helpdesk

The skills you'll need to succeed with us:

    Ability to keep track of all phone, email and chat communications as well as communications with other members of the internal support team
    Ability to self-diagnose and report common and abnormal issues and escalate as appropriate
    Strong written and verbal communication skills, ability to clearly document complex bugs and steps to reproduce
    Solve minded, proven experience helping users navigate client's online platform tools towards a solution
    Meticulous attention to detail with strong organizational skills with the ability to prioritize levels of urgency within an assigned workload
    Tolerance for repetitive work in a fast-paced, high-production work environment
    Ability to work in a team, as well as independently and collaboratively
    Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone both in writing and orally

Minimum Requirements/Additional Information:

    High school diploma or GED
    At least one year of social media experience required
    Additional customer service, technical, call center and/or sales experience preferred
    Able to alternate shifts, as needed - Flexibility for morning, evening and possibly night shifts
    Strong computer navigation skills and computer knowledge
    Ability to multi-task; including the ability to be flexible and adapt quickly to changes
    A quiet, distraction-free place in your home to work.
    Completion of internet speed test to ensure home internet speed meets our requirements, will need to be submitted to determine eligibility
    Equipment provided while working from home and must be returned upon termination.
    Employee may be asked to use their personal computer/tablet during the first week of employment at home during orientation while equipment is being shipped


The above statements are intended to describe the general nature and level of work performed by those assigned to this position. They are not intended to be an exhaustive list of all responsibilities


How to Apply for this job?

 Make sure your CV/resume is updated, professional, positioned to sell your skills, strengths and achievements, and makes you stand out from the other candidates. Follow the steps described below

    Click on the “Apply Now” link provided after each  jobtitle listed above [You will be redirected to the official careers portal]
    Read all the job details, education and experience, required skills, duties and responsibilities carefully
    Click on the “Apply” button
    Upload your resume/CV directly from your computer or Dropbox or Skydrive
    Fill up your personal details such as Name, Email, Mobile No., Current Employer, Current Title, Country etc.
    Click on Submit button send your  Job Application Online.


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