Salary
$20-30 per hour
Type of employment
Full time
Remote
Advantages
Taken from full job description
401(k)
Dental insurance
Employee discount
Health insurance
vision insurance
Full job description
Job title:
Social Media Support Specialist - Work From Home Texas
job description
In this role, you will provide high quality product support to users using social media platforms. Our social media support consultants assist clients with navigation, best use cases, troubleshooting and provide continuous improvement to our client.
What's in it for you! Benefits and Compensation:
$20 hourly wage with night shift premium and bonus opportunities
Equipment provided
Full benefits including medical, dental, vision and 401k savings plan
Endless career growth opportunities
Employee rewards and recognition programs
An exciting corporate atmosphere with a welcoming culture focused on diversity, inclusivity and teamwork
Wellness programs to help you maintain a better quality of life
Employee discount programs
a day in the life
Ensure that all services provided meet contractual Key Performance Indicators ("KPIs")
Clarify customer/user requirements; probe to understand, use decision support tools and resources to resolve customer issues that are non-standard/unstructured and require clarification or conceptual thinking
Maintain in-depth knowledge of customer products and/or services
Troubleshooting urgent issues which may include campaigns, advertising and marketing
Find and fix issues with payments and payment sources
Ensure advertising campaigns meet all legal requirements which may include advertiser and organization expenses
Ensure proactive and ongoing communication with users as the issue evolves throughout its lifetime
Navigate internal stakeholder needs for both standard helpdesk and escalation helpdesk
The skills you'll need to succeed with us:
Ability to keep track of all phone, email and chat communications as well as communications with other members of the internal support team
Ability to self-diagnose and report common and abnormal issues and escalate as appropriate
Strong written and verbal communication skills, ability to clearly document complex bugs and steps to reproduce
Solve minded, proven experience helping users navigate client's online platform tools towards a solution
Meticulous attention to detail with strong organizational skills with the ability to prioritize levels of urgency within an assigned workload
Tolerance for repetitive work in a fast-paced, high-production work environment
Ability to work in a team, as well as independently and collaboratively
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone both in writing and orally
Minimum Requirements/Additional Information:
High school diploma or GED
At least one year of social media experience required
Additional customer service, technical, call center and/or sales experience preferred
Able to alternate shifts, as needed - Flexibility for morning, evening and possibly night shifts
Strong computer navigation skills and computer knowledge
Ability to multi-task; including the ability to be flexible and adapt quickly to changes
A quiet, distraction-free place in your home to work.
Completion of internet speed test to ensure home internet speed meets our requirements, will need to be submitted to determine eligibility
Equipment provided while working from home and must be returned upon termination.
Employee may be asked to use their personal computer/tablet during the first week of employment at home during orientation while equipment is being shipped
Disclaimer
The above statements are intended to describe the general nature and level of work performed by those assigned to this position. They are not intended to be an exhaustive list of all responsibilities
How to Apply for this job?
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