Full job description
Job Summary:
The Dispatcher for the Wheelchair Operation is responsible for coordinating and managing the daily operations of wheelchair assistance services. This role involves answering calls from airline clients requesting passenger assistance, ensuring the smooth operation of services, and overseeing the performance of front-line employees. The Dispatcher will also be responsible for implementing disciplinary actions when necessary.
Key Responsibilities:
Client Communication: Answer calls from airline clients requesting wheelchair assistance for passengers, ensuring all requests are documented and addressed promptly.
Coordination: Dispatch wheelchair attendants to assist passengers, maintaining an organized schedule to meet client needs.
Operational Oversight: Monitor daily operations to ensure efficiency and effectiveness in service delivery.
Employee Supervision: Oversee front-line employees, ensuring they perform their duties according to company standards and policies.
Quality Assurance: Conduct regular checks to ensure the quality of services provided meets client expectations.
Disciplinary Actions: Implement disciplinary measures for front-line employees when necessary, following company guidelines.
Customer Service: Address any issues or complaints from clients or passengers promptly and professionally.
Training: Assist in training new employees and providing ongoing training for current staff.
Safety Compliance: Ensure all employees follow safety protocols and procedures.
Qualifications:
Experience: Previous experience in a dispatching role or similar position preferred.
Skills:
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to remain calm under pressure and handle stressful situations effectively.
Proficiency in using dispatch software and other relevant technology.
Other Requirements:
Ability to work flexible hours, including nights, weekends, and holidays as needed.
Strong leadership qualities and the ability to enforce policies and procedures.
Knowledge of airport operations and safety regulations is advantageous.
Working Conditions:
This position involves working in a fast-paced, dynamic environment.
May require standing, walking, and sitting for extended periods.
Must be able to handle the physical demands of the job, including lifting and moving passengers when necessary.
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes.
